mybrakes Rewards Terms and conditions

The mybrakes rewards scheme is open to eligible Brakes customers to earn cashback as they spend with Brakes. Once eligible customers have registered via the website, they will receive personalised offers to earn cashback, supplier offers and other benefits.

On the customer’s personalised dashboard they shall be able to receive and take part in offers, track their cashback and rewards, and redeem their cashback and select from a wide variety of merchandise, Brakes credit or gift to charity. The details of each offer, such as dates, categories, products and cashback will also be available via the customer’s dashboard. Customers who redeem their cashback will also have trees planted by Veritree on their behalf.

Sysco GB Limited trading as Brakes (“Brakes”, “we”, “us”, “our”) is the promoter of the promotions (“MyBrakesRewards”) on brake.co.uk (“Website”). Our registered office is at Enterprise House, Eureka Business Park, Ashford, Kent, TN25 4AG. We use a third-party fulfilment partner, Carlton One, to manage MyBrakesRewards. If you have any questions or complaints regarding the redemption of your cash back or the rewards against which you have redeemed the cash back, please contact us at mybrakesrewards@therewardscentre.com.

3.1

mybrakes rewards is open to selected Brakes’ customers with a valid trade account located in mainland Great Britain who register in accordance with these terms and conditions. Eligible customers will receive an email from Brakes or receive an invite to take part in mybrakes rewards from an authorised representative of Brakes.

3.2

Some customers may not be eligible, so regardless of whether an invitation to join mybrakes rewards has been received, you will not be eligible if:

4.1

If you are an eligible customer and have received an invite from Brakes, you can participate in mybrakes rewards by registering on the Website. Once you have successfully registered and have received a confirmatory email from us you will become a “Participant” of mybrakes rewards.

4.2

Where a Participant has more than one Brakes trade account, eligible Brakes customers may link those trade accounts to the Participant’s mybrakes rewards and any spend on those trade accounts will count towards the Participant’s cashback. For the avoidance of doubt if there are any outstanding payments on any of the Participant’s trade accounts (whether or not they are linked to the mybrakes rewards account) Brakes may suspend the Participant’s account in accordance with clause 4.20. Cashback may not be used as a credit towards (or offset against) any outstanding debts with Brakes.

4.3

Participants will be able to on the Website view available promotions, elect to join promotions that are available and are of interest to the Participant, view the value of the cashback earnt, and redeem any cashback earnt against various rewards available in the Rewards Gallery. Please note that each promotion on mybrakes rewards may be subject to supplemental terms and conditions (which will be available to view on the Website).

4.4

Please ensure that you do not share your username and password to mybrakes rewards. If there is unauthorised use, or you suspect there has been unauthorised use, please notify Brakes immediately.

4.5

Brakes will mainly communicate with you be email. It is therefore important that the contact details you provide are accurate, and that they remain correct. Brakes will not be responsible for any inaccurate customer contact details.

4.6

Only one Participant is permitted for each business invited to join mybrakes rewards. Where a business has more than one trade account with Brakes or operates under a hierarchy of businesses, Brakes may permit more than one Participant, but this will be entirely at Brakes’ discretion.

4.7

The Participant must be the business owner or have the business owner’s permission to register for mybrakes rewards and to receive a reward from Brakes on behalf of their business and must provide evidence of this to Brakes’ satisfaction at the point of registration and/or claim. Brakes’ decision as to whether the evidence provided is sufficient will be final. Please note that any reward will be addressed to the business owner and it is at the business owner’s discretion as to who within the business receives the reward and, therefore, it is essential that any person entering ensures the business owner is fully aware of the promotion before registering.

4.8

PLEASE NOTE THAT ONLY ORDERS MADE ONLINE VIA THE WWW.BRAKE.CO.UK WEBSITE WILL COUNT TOWARDS THE PARTICIPANT’S SPEND FOR THE PURPOSE OF THE MYBRAKES REWARDS PROGRAMME. Orders placed by other means, including telesales or some EDI/purchasing platform, shall not count towards the Participant’s spend.

4.8

Brakes may from time to time, offer to Participants personalised offers (“Personalised Offer”) enabling them to earn cashback on their Brakes orders through the mybrakes rewards programme. There may be more than one offer available to you, and you may sign up to more than offer at a time, provided it has been offered to you via the Website. Each Personalised Offer shall be subject to separate terms and conditions in addition to these terms and conditions.

4.10

From time to time, Brakes may offer Participants the opportunity to earn rewards for purchasing new categories from Brakes. Participants may earn a reward of up to 10% of their net spend during the offer period on specific categories. This reward will only apply to specific product categories communicated in the invite that the Participant has not purchased from Brakes at any time 13 weeks prior to the offer period.

4.11

Participants may earn additional rewards from a number of vendor branded products which will be offered and made available to the Participant via the mybrakes rewards Website from time to time (“Cash Back Extra”). The value of the reward for each Cash Back Extra offer may vary from product to product and which will be shown on the Website, and subject to availability.

4.12

Rewards must be redeemed in accordance with these terms and conditions.

4.13

Sales will be measured on invoiced sales (excluding any VAT where applicable, delivery charges and any other charges) to calculate the value of the rewards. Any returns or non-deliveries will not count. Brakes may amend any Participant’s reward value at any time to reflect invoiced sales which may have changed for example if products are returned or to amend any errors.

4.14

Rewards and cashback may not be issued where there are outstanding payments from the Participant or relevant business.

4.15

To claim a reward, Participants must:

4.16

Available rewards are shown on the mybrakes rewards Website. The rewards shown on the Website, in advertisements and other marketing materials are for illustration purposes only. The actual reward may differ.

4.17

The Campaign rewards is managed by fulfilment companies. Furthermore, rewards may be issued by third parties (such as Apple) and, in such circumstances, shall be subject to their standard terms and conditions. Where the Participant redeems their rewards for goods or vouchers (except for Brakes credits) Brakes gives no warranties in respect of the goods and including matters relating to usage, technical issues or quality of the goods.

4.18

All rewards are subject to availability and shall be sent to the address supplied at checkout. The Participant is responsible for keeping their details updated.

4.19

Should a Participant’s mybrakes rewards account become inactive for 12 months or more, Brakes may suspend or close the account, and any accrued cashback or rewards will be forfeited by the Participant. Brakes may send reminders to the Participant using the registered email address after 8 and then 9 months of inactivity. Brakes may reactivate the account on request from the Participant, but for the avoidance of doubt, any cashback and rewards will be forfeited.

4.20

If there are any outstanding payments due from the Participant or relevant business or the Participant is in breach of any contractual obligations to Brakes, Brakes may suspend any mybrakes rewards account related to that Participant or relevant business, and the Participant(s) may not earn or redeem any cashback or other rewards. The mybrakes rewards account may be reactivated upon payment in cleared funds of all outstanding sums.

4.21

Any cashback or rewards accrued by the Participant may only be used to redeem awards using the mybrakes rewards and there is no cash equivalent and are not transferable and cannot be exchanged.

4.22

Brakes reserves the right to change or substitute the rewards available at any time, at its own discretion.

4.23

These Terms and Conditions shall be supplemental to, and all purchases are subject to Brakes standard terms and conditions of sale available at www.brake.co.uk/policies/terms-and-conditions

4.24

By participating in mybrakes rewards, Participants agree to be bound by all the Terms and Conditions.

4.25

Brakes reserves the right at any time to amend, delete or add to these Terms and Conditions contained herein, wholly or in part at its absolute discretion and without prior notice. For latest versions of these Terms and Conditions, please visit mybrake.co.uk.

4.26

Brakes accepts no liability for system errors, technical failures, data loss, viruses or tax liability associated with the mybrakes rewards scheme, including but not limited to website uptime. Participants must not, attempt to allow any other person to violate the Website security, modify or reverse engineer or damage the Website.

4.27

Nothing in these Terms and Conditions shall limit or exclude Brakes’ liability for: (i) death or personal injury caused by Brakes’ negligence; (ii) fraud or fraudulent misrepresentation; or (iii) for any other matter in respect of which it would be unlawful for Brakes to exclude or limit liability.

4.28

Brakes shall not be responsible nor shall accept any liabilities whatsoever howsoever arising or suffered by the eligible customers resulting directly or indirectly from this Campaign or rewards.

4.29

Personal data supplied by Participants may be shared with third-party fulfilment providers and will only be processed as set out in Brakes’ Privacy Policy https://www.brake.co.uk/policies/privacy-policy.

4.30

Nothing in these Terms and Conditions shall be construed as creating a partnership, joint venture or agency relationship between you and us.

4.31

Except as expressly stated in these Terms and Conditions all warranties, conditions and other terms. Whether express or implied, by statue or common law or otherwise and hereby excluded to the fullest extent permitted by law.

4.32

If any of the provisions of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed to be severed and where capable the validity and enforceability of the remaining provisions of the Terms and Conditions shall not be affected.

4.33

No waiver by us of any default of yours under these Terms and Conditions shall operate or be construed as a waiver by us of any future defaults, whether of a loke or different nature.

4.34

These Terms and Conditions shall be governed in accordance with English Laws and the courts of England and Wales shall have exclusive jurisdiction in relation to any disputes arising from them.

4.35

If the Participant has any concerns with the reward once received they should contact Carlton One at mybrakesrewards@therewardscentre.com within 24 hours of delivery.

4.36

Any product which does not form part of Brakes’ standard range (e.g. nominated products) not will not be eligible for any cashback.

9.1

In the event that an order for a reward is on backorder, you will be notified and provided with 2 options:

9.1.1

Wait for the item ordered to be back in stock and supplier will ship the item as soon as the stock arrives; or

9.1.2

Request for the order to be cancelled and rewards will be credited back into your account.

11.1

Limited items may be returned within 10 business days of the shipment being received. These items must be unopened, undamaged with all original packaging in place, and all packing slips and accessories must be included.

11.2

The rewards supplier will pay the return shipping costs only if the return item is a result of error (incorrect or defective items received). Return shipping fees will apply to returned items that are not damaged or incorrect. Return shipping fees are determined by individual suppliers and vary in costs.

11.3

In the event that a supplier will not accept a returned product, (excluding items that are incorrect or defective), your request to return an item will not be granted.

13.1

Please notify the Rewards Centre if the item you have received is damaged or defective within 10 business days from receipt of delivery. Information will be provided to arrange collection or return directly from the supplier.

13.2

Upon return of the damaged product to the supplier, replacement of the original product requested is subject to availability. If the product is no longer available, the order will be cancelled, you will be notified and full credit will be issued back into your account

13.3

The cost of shipping the replacement order will be paid by the supplier.

14.1

Please notify the Rewards Centre if the item you have received is incorrect within 10 business days from receipt of delivery and information will be provided to arrange collection directly by the supplier.

14.2

Upon return of the incorrect product to the supplier, the original product requested is subject to availability. If this product is no longer available, the order will be cancelled, you will be notified and full credit of points will be issued back into your account.

14.3

The cost of shipping the replacement order will be paid by the supplier.

15.1

Upon investigation of inquiries relating to non-receipt of a product, if proof of delivery can be obtained, no further action will be taken. If proof of delivery cannot be obtained, a replacement order will be processed.

15.2

These instances are subject to supplier availability of the original product requested. If the product is no longer available, the order will be cancelled by the supplier, you will be notified about it and full credit of points will be issued back into your account.