The fast, flexible, reliable service you need
As a Brakes customer, you can have complete confidence in our reliable service and tailored business support, backed by the experience, expertise and resources of the UK's leading foodservice supplier.
Shop with us your way
- Online 24/7 or by phone Monday-Saturday
- Choice of payment methods to suit you
Flexible, reliable delivery
- Nationwide network, with consistent deliveries, on the days you need*
- Single multi-temp drops available in more than 90% of mainland UK locations
- Over 98% of products ordered delivered first time
Support for you and your business
- Single point of contact for all orders and issues, either in person or by phone*
- Discover new products at Food Engagement Days (currently being held virtually)
- Regular reviews with your account manager*.
*Subject to spend. Please contact us to discuss the best service package for you.
Investing in even better food quality, on time, every time
As part of a significant investment in service, we’re investing in world-class Warehouse and Transport Management technology in our Harlow, Brighton, and Thetford depots, bringing a wealth of new service features to enhance your order and delivery process.
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MyBrakes
The easy way to view, manage and amend all your orders in one place 24/7, whether you shop with us online or by phone – and it’s FREE to register
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Out-for-delivery email
Receive an automatic email notification at 6am when you have an order out for delivery, including details of any substitutions or unavailable items to help your menu planning.
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Tailored support and guidance for your business
Our Customer Hubs offer specialist solutions for your sector and are constantly updated by our market experts, technical and category buying teams. Whether you want support with your menu, recipe ideas or you’re looking for PPE, you’ll find what you need here.
Pubs
Helping you to grow sales and maximise profits in a challenging and evolving pub market.
Hotels
Supporting your all-day dining, in-room service, meetings, events and banqueting operations.
Restaurants
A complete range of food and drink from coffee shops and food-to-go to casual and fine dining.
Travel & Leisure
Products to help you deliver speed, consistency, high quality and value for money.
Education
Helping you deliver healthy, nutritious meals that add real value to students’ education.
Care & Hospitals
Products and support to meet residents’ needs and enhance their quality of life and wellbeing.
Business & Industry
Everything you need to offer a full 24-hour food and drink service to people in the workplace.
QSR
Food, drink, consumables and concepts for quick, easy solutions that fit with consumers’ busy lives.